FAQ – Nivarena

Q: What is your return policy?

You’re free to return any product within 30 days , no questions asked — guaranteed. Please note that customers are responsible for the return process and only need to attach the provided return label.

Q: How long does it take to receive my refund after returning an item?

Refunds are issued within 10 business days after we receive and review your returned item. Once the return is approved, the amount will be credited back to your original payment method, and you’ll receive a confirmation email.

Q: What payment methods do you accept on your store?

We offer multiple secure payment methods, including Mastercard, Visa, Maestro, Apple Pay, PayPal and Google Pay . All payments are safely processed in USD via Shopify Payments .

Q: Is shopping on your website safe, and how is my payment protected?

Absolutely. All payments are fully secured with SSL (Secure Socket Layer) encryption , ensuring your personal and payment information is protected during checkout. We never store card details on our servers, and every transaction is securely handled through Shopify .

Q: How do I know my size?

Each product page includes a detailed size guide to help you find the perfect fit. If you’re still uncertain, our team is happy to provide personal sizing support —just reach out before placing your order.

FAQ - Frequently Asked questions

At Niravena, we believe in clarity, trust and a seamless shopping experience. We know that when you order online, it is normal to have a few questions. Whether you are wondering about shipping times, how to return a product, or how secure your payment is, we are here to help.

Shipping & Tracking

We strive to ship your order without delay. The full delivery process typically requires 4–9 business days and is split into two phases:

Processing time: 0–1 business days

During this step, we confirm your order, make any required adjustments, perform quality checks, and securely package your products.

Shipping time: 4–8 business days

The actual delivery duration varies based on your location and the transit time from our local shipping facility to your address.

Once your order has been shipped, you’ll receive a tracking number to monitor its journey. You can also view the status of your delivery anytime on our tracking page.

Yes, we deliver to the United States. We offer free shipping on all orders within the United States.

Returns & Exchanges

You’re free to return any product within 30 days, no questions asked — guaranteed. Please note that customers are responsible for the return process and only need to attach the provided return label.

To start a return or exchange, simply reach out to our support team at info@niravena.com Be sure to include your order number and the reason for your return. Our team will reply with detailed instructions and the correct return address.

Refunds are issued within 10 business days after we receive and review your returned item. Once the return is approved, the amount will be credited back to your original payment method, and you’ll receive a confirmation email.